Executive Summary

Overview

CSN, established in 1971, is a leading largest public community college in the Neveda with more than 2500 teaching/non-teaching staff and more than 35000 students.It has three (3) campuses and eight (8) learning centers.

CSN provides job trainings, offers bachelor’s degrees, conducts full time,part time programs.

CSN’s has received regional accreditation from Northwest Commission on Colleges and Universities.

Need

Provide Comprehensive Information Technology Managed Services which will position the College to take advantage of emerging technologies and provide effective and efficient IT services for faculty, staff and students.

Provide Startegic services, Helpdesk support,user services,Academic technology Services, IT Infrastructure services, Entereprise Applications Support.

Provide establishment of a Project Management Office (PMO), a Technology training team supporting Center for Academic and Professional Excellence for the College of Southern Nevada (CAPE) and an Information Security Office.

Understanding

CSN would like to partner with a next generation IT service provider for managing its end-to-end IT operations including Service Desk, User Services, Infrastructure Services, Academic Services and Application services across its 3 campus locations and 8 learning centers.

It would like its partner to

a) manage its end-to-end IT operations efficiently

b) Provide thought leadership and

c) Help CSN navigate this digital shift effectively through digitization of education administration and delivery.

Enhance student success by providing a seamless student experience and improving the learning outcomes of your students like graduation rates, retention rates etc.

Provide high quality service by establishing best practices and driving continuous service improvements.

Managed IT Services & Web, Mobile App Design and Development Company