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Lead Solution Architect
Service Desk Delivery Lead
Our end user service process and operations maturity is built on “solution templates” that reflect the best practices, patterns and processes gained through our many years of experience delivering IT infrastructure management services.
Automation & ServiceNow SME
Global Client Success Director
We treat our customers as business partners and we take every measure to ensure that we serve them better and support them to build their business. We have our Customer success officer and team who interacts with the leadership team of the customers focusing on customer retenship, real-time analytics. The customer success managers do the best they can to anticipate everything that users need.
We have customer support metrics in place to understand the issues arising and measuring how quickly we can address them. These indicators represent an excellent opportunity to identify the weak points of the service provided and to take decisions.
We have escalation management plan in place to re-prioritize, reassign, and monitor a situation to a satisfactory completion. Escalations may be functional with a workflow based escalation or hierarchical. In case of hierarchical escalations, the customer team in the first level escalates to the program manager, second level to customer success officer and in the third level to directo
The team provides support for IT Infrastructure (Storage, Network and Servers) across all campuses, Datacenter management, End user services, Enterprise application support (ERP / CRM), Learning Management Systems, Lab technologies, Audio Visual Media, Smart classrooms, Knowledge Management and Skill Development.
Well defined policies, backup and recovery procedures are in place to ensure business continuity. Feedback from the ecosystem is assessed on a periodic basis to ensure operational capabilities are improved constantly. Emerging technologies are introduced after due diligence and comprehensive quality check.
Emerging Technologies: We have implemented the MPLS cloud connecting all the campuses enabling access to resources from anywhere. We are a pioneer in implementing ERP Solutions (URP), Smart classes, Active Learning systems, AI powered classrooms, Integrated Labs, Paperless examinations that has enabled significant scalability and improved student and faculty experience.
We inherit the education expertise from our parent organization, which has the experience of managing expectations of 52,000 students every year and a 3200 strong faculty spread over 9 campuses – our vast experience has been accumulated from more than a million successful students.
The ongoing Managed IT services engagement has a 70 member team to support the institution working in Onsite-Offsite model with on-premise and remote support. The team provides support for IT Infrastructure (Storage, Network and Servers) across all campuses, Datacenter management, End user services, Enterprise application support (ERP / CRM), Learning Management Systems, Lab technologies, Audio Visual Media, Smart classrooms, Knowledge Management and Skill Development.
TTIT inherits the education domain from its parent organization, which has the experience of managing expectations of over 80,000 members of student community and faculty spread over 8 campuses at any point in time. The vast experience over the years has been accumulated from more than a million successful students
We have been providing managed IT services to one of our leading education institution of India, recognized as a category “A” institution by the Ministry of Human Resource Development (MHRD), grade “A++” by NAAC, rated as “Four Star” by Quacquarelli Symonds Stars. The institution offers programs accredited by the Engineering Accreditation Commission of ABET and is ranked 2020 among the educational institutions across the world and stands 52 in the NIRF ranking. The institution is committed to the Skill India development and is the founder of IGHEA (India Global Higher Education Alliance) Colleges Board, a U.S. based, non-profit organization to promote internationalization.
We have a 70 + member team to support the institution working in offshore-onsite model. The team provides support for Infrastructure across the 6 campuses, Data centre support, ERP and other applications, Knowledge Management and Skill Development.
The helpdesk team operates from SRMTech and from the individual campuses. Tickets are logged using the ticketing system and are SLA driven.
During admissions we provide chat facility for receiving admission queries. Also we have a BPO team to support the admission queries. The inventories are tracked and maintained using an inventory management application. The support teams located in the individual campuses, handle L1 tickets, take care of class-room training for end users in systems & processes. Requests or queries from applicant, students, staff, faculty, alumni etc are received by the technicians at IT Helpdesk. In case of known queries the knowledge base is referred and the query resolved. In case of new issues the queries are analyzed and the problem areas identified. In case of application support the impact is analyzed, effort is estimated and the same is implemented after the approval. The helpdesk team at offshore supports remote installations, content updates/creation for websites, application enhancements or new application developments.
We have well defined policies, backup and recovery procedures in place to ensure business continuity.
The team also includes domain experts who have a thorough understanding of the educational institution’s operations. Problems are tracked to identify improvements. We have a process re-engineering committee to review the processes and suggest improved processes.
Feedback from the ecosystem is assessed on a periodical basis to ensure operational capabilities are improved constantly. Emerging technologies are introduced after due diligence and comprehensive quality check. We have brought in new technologies in Asia, that include,
Quarterly operational plan involving all the stakeholders of the ecosystem, which feeds in to the annual strategic planning, to anticipate and respond to systemic, academic and technological changes with ease.
We have our customer support manager working closely with the customer to ensure that customer’s pain points are addressed quickly. The customer support manager identifies new opportunities, takes care of the customer billing, measures the success and takes appropriate measure to ensure that customer is satisfied.
Our support organization is aligned by the customer locations and we operate out of multiple locations in the US, Japan and India. We work on an Onsite-Offsite-Offshore based global service delivery model to ensure adequate coverage, customer touch points, faster turnaround times as well as optimal cost.
The SRM Group is a $1 Billion multinational conglomerate that has been in business for over four decades and operates in 15 cities across US, Japan and India, covering Education, Technology, Healthcare and Media sectors.
Our professionals are multi-lingual and possess technology and domain expertise, which has helped us establish long-standing partnerships with over 100 customers. Our strong alliances facilitate joint research and collaborative programs. As part of ISO 14001:2015 (Environment Management System) certification, we follow a structured process for achievement of continual improvement, which uses resources more prudently and take care of local environment needs. Structure of EMS provides us the opportunities for incorporating strategic sustainable concepts into the management decision making process.
TechTrendsIT (TTIT), is a wholly owned US subsidiary of SRM Technologies established in 1999 and provides IT consulting, Infrastructure and Application services in Education, Automotive, Manufacturing and Healthcare industries. 16 Delivery centers deliver over 100 active engagements to clients across the world, including Fortune 500 companies. Our certifications ( CMMi Level 5, ISO 9001:2008, ISO/TS 16949, ISO/IEC 27001:2013) ensures we are process driven. We are a $100 Million revenue company with 1500+ employees. We provide Managed IT Services, Application Development & Maintenance, Product Engineering Services and Quality Engineering.
Global delivery and relationship model with optimized onsite and offshore presence to provide cost effective service.
Our management team will work closely with CSN’s IT leadership team to focus on strategic initiatives in order to support future scale and complex needs.
we have identified 5 major transformation initiatives that will help you accomplish your vision. Here is a brief overview:
In order to help accomplish these strategic initiatives and accelerate student experience and learning outcomes, CSN needs to digitize the way they deliver services. We propose creating a “Digital Endoskeleton” as shown below:
We envisage a target operating model which comprises of Core Services, Service Enablers, Centers of Excellence and other support functions. Each of these elements will have a touch point among the four as well as with CSN teams and stakeholders. It provides a simplistic approach while delivering a comprehensive set of services.
Our Program Management and Project Management framework is based on industry standard process frameworks like ISO 9001, CMMi and ITIL V3.
Emphasis is on sustained business focus and benefits measurement. It features collaborative business and IT management to ensure participation and support from stakeholders from TechTrendsIT and CSN. Our approach delivers the following benefits:
This integrated framework balances communication, risks, quality, and benefits management to ensure the program not only delivers on-time and on-budget, but also delivers the expected business benefits.
Our Academic Services Philosophy for faculty and students revolves around providing support for technologies & platforms, learning spaces and classroom support services which enhances Teaching learning and research. Emphasis is on implementation of new technologies to improve outcome-based learning.
We provide academic technology support for delivery of 150 courses per day over 750+ classrooms. We have developed course content for the above mentioned 150 courses over 50 disciplines. The course content and material are aggregated in the knowledge management system and delivered through learning Portals and LMS (Canvas and Minerva).
Direct assistance, consultation and workshops to support innovative uses of technologies in teaching and learning; supports student technology spaces; collaborates with University partners to evaluate and support emerging technologies and practices that enhance teaching and learning.
Comprehensive classroom support and event venue services including multimedia and learning space design expertise, and innovative solutions in integrating technologies to enhance student learning.
Advances teaching, learning and research by investigating computing trends and identifying user needs to implement and support latest solutions for collaboration, teaching, learning and research.
Supports synchronous distance delivery of academic courses and university activities via video conference system and media technologies while providing technical development, management and support, scheduling, user training and related services to enhance the educational experience.
Ensure that the university’s technology-based teaching, learning and research tools, and resources are accessible and usable by students, faculty and staff, including those with range of abilities and disabilities. Also collaborates on national and international projects that promote the use of accessible technology.
Support enterprise student applications for registration, admissions, financial aid and more, including overseeing modernization efforts; develops initiatives focused on delivering high value, shorter-term enhancements including the academic planning tool.
Voice assisted apps are making noise in the mobile phone market. It is estimated that the android users have shown as surge of almost 180% in using voice recognition for calliing, searching and shopping on their mobile phones. Voice assisted apps have made their mark navigation and personal gadgets categories already.
We understand consumer behavior and their adaptability to future trends, and highlight the importance of integrating features into your apps that can become a decisive factor for your app’s success. Our capability in integrating voice assisted technology that is intuitive and accurate into your app can help you stand out amongst the competition.
By 2050, about 70 per cent of the population will be living in cities, and to accommodate these huge numbers, many urban experts are turning to the concept of smart cities. Acknowledging Information Technology as the principal infrastructure for creating sustainable, efficient and automated cities, technology providers are going to play a pivotal role in future urban societies.
We are capable of providing the many technological platforms that will together create a sound futuristic city. Our expertise lies in planning, implementation and maintenance of these infrastructures that will facilitate urban builders incorporate state of the art facilities in these smart cities.
Smart home or home automation is seen as one of most promising energy efficient concepts for future buildings. From automated control of electrical appliances based on self intuitive settings, to appliances that communicate with the residents as well as each other to efficiently perform routine tasks and improve security, smart homes will be the norm for many urban colonies in the coming years.
We at Techtrends greatly endorse the home automation movement and guide and enable our clients to integrate home automation by incorporating Internet Of Things, connecting home appliances to mobile devices and developing applications that can optimize energy consumption, security and reduce human dependency for several daily tasks.
Wearable technology is redefining itself as a thing of need from a thing of fashionable technology. Making space into fitness, healthcare, time management and effective communication, it’s no surprise the coming times will see wearables as a bare human necessity.
Wearable technology will heavily bank on IoT and Artificial intelligence to integrate itself completely with our daily lives, often taking intelligent decisions for us without any intervention.
Our expertise in Internet of Things, Artificial Intelligence and the technologies leading the front in the wearables market can help you bring your innovative idea to life. We can deliver idea to market in a short time to give you the first mover’s advantage and partner you on a progressive and customer focused growth cycle of your product to ensure long termed success.
Gaming provides a close to reality and more involving experience to your consumers than anything else. Using games that run on mobile phones, tablets and every other platform to create a successful business model or strategically place your brand in the games through reward based or freemium ad services can give you the advantage of reaching your target easily as well as effectively.
We’re experts in Unity, a feature rich, fully integrated development engine most popular for creating interactive 3D content and games. Our gaming products grab customer’s attention and perform well on app stores.
We can assist you right from game ideation to development, pilot testing and launching the fully developed game for multiple platforms even if you don’t have much experience in the Unity game engine tools.
The channels that AR supports are virtually endless. Whether you’re looking for Marketing? Unique User Experience
With a focus on Functionality and adding Value to your product TTIT brings a new dimension (literally) to any product or service you wish to sensitize to AR. For marketers and consumersalike, there’s much that can be offered in terms of experiences. The main advantage is offering more value to your audience, creating more impactful interactions – a vital goal for all client-facing companies.
Whether you’re in the business of Interactive 3D graphics, Video streaming, Interactive image galleries, Brand content, Social sharing, Location based content, Games, E-Commerce / M-commerce, Digital Marketing, Geolocation, Educational resources, Industrial, military and medical applications.
There is a renewed interest in machine learning. And not without reason!A rise in magnitude and variety of available data, computational processing that is cheaper and more powerful, and affordable data storage requires an organic shift in interest toward machine learning.
All of these things mean it’s possible to quickly and automatically produce models that can analyze bigger, more complex data and deliver faster, more accurate results – even on a very large scale. And by building precise models, an organization has a better chance of identifying profitable opportunities – or avoiding unknown risks.
To build more accurate models in a shorter amount of time, you need algorithms that work for you and utilize all your data. Want to perform machine learning on massive amounts of data? Whether they’re in a structured or unstructured format, we make it so data workers never have to resort to downsampling.We believe in building highly scalable models that cater to every technology team’s basic and complex needs, allowing you to leverage your big data investment intelligently.
From the base application design to the database configuration, to the creation of reports and dashboards, all the way down to the web services integration and development of portals and websites using force.com sites, we make sure that the creation or integration of your salesforce CRM is seamless and knowledge-driven.
From the implementation of the Saleforce CRM to the development support along with app exchange services as well as health checks for the CRM with organization consolidation, this is a process that we’ve tackled in multiple iterations.
Open source technologies are leading the innovation by giving a tough competition to commercially marketed IT products.
Our expertise in diverse Open Source technologies and tool can help you help you build cost effective products with the right innovation and scope for future up gradation.
TechTrendsIT Microsoft Competency Center includes experienced and certified Microsoft Technology experts delivering a host of solutions that touch almost every facet of an organization, through:
Our Testing services are much more than detecting and preventing buggy codes in the software. We find ourselves responsible for taking care of your reputation and brand image by making sure your clients get 100% quality assured products and services.
Our experts ensure greater efficiency and improve time-to-market by for your product by employing effective and time tested Quality Assurance tools.
It’s nigh on impossible to disregard the impact ERP has in today’s business world. As enterprise data and processes are herded into ERP systems, significant bottom-line savings loom on the horizon when businesses align separate departments and improve workflow.
With 11 Years of Exclusive SAP Implementation & Support Experience, we know that our defined processes are made to deliver with committed SLAs. We create robust quality management systems because we have the team and the business sensibilities to back it up. With senior management that has a cumulative experience of maintaining over 85 Fortune 500 companies, and a team experienced in managing operations of more than twenty thousand people, there’s few other places that will provide you with the same value.
SuccessFactors is a cloud-based human capital management (HCM) solution that helps you close the gap between strategy and execution – something that every insightful company is trying to achieve! The core HR applications measure and help execute processes in recruiting, onboarding, learning, performance and goals, compensation and succession and development. Essentially it maps the entire human resources business process and gives you ample leeway to best use core competencies and skills to your processes per industry best practices.
Whether the requirement is an inventory of applications across the organization, or a review of risks threatening sustainability, or a comprehensive assessment of the portfolio, there’s no bar that we are afraid to tackle. Through a process that certifiably works, we do everything from the initial handholding and knowledge transfer to the environment and team setup and production support through transition stages to environment and team setup, to tools and measurement followed by the eventual escalation and feedback for constant improvements.
Our expertise is in rich, cross-browser, interfaces with the latest HTML5 technologies and supporting frameworks. Through a rigorous, metrics-driven approach, we develop and maintain UIs that are modular, extensible and maintainable. Whether your need is a single-page app or a more complex UI with multiple modules, we’ve been there and we’ve done it. We also make it our priority to advise your teams on patterns, practices, and policies for effective UI/UX development!
Whether you’re looking to attempt a large-scale migration or a start a process of upgradation, we’re in the know! Our service offerings in migration range from platform/server based ones to BI migrations, to mobile migration porting services and content and data migrations. When it comes to upgrades, we have a demonstrable track record as well! From version upgrades, to software upgrades, to legacy system upgrades and even cloud migration services, we make sure we know what you want and we make sure you get it!
Our application management approach is tri-fold with a base in an orientation stage in Stabilization. Once stabilized, our next goal is to standardize and sustain, following which we optimize – all in anticipation of the final stage, which is transformation!
We are more than service providers to your business. Our robust and reliable application lifecycle services function as curators of your app in the ever changing application landscapes.
We ensure you app performs well against parameters like service integration, end user experience, effectiveness of business processes etc.
The immense amount of data generated by dynamic business environments, digital consumer interactions and 24/7 traffi c monitoring may require an altogether new perspective to turn it into a valuable strategic insight.
There’s a pattern to every data. Our state of the art data modeling and visualizing techniques hugely facilitate data interpretation and present multiple eureka moments for your business. We employ latest big data tools like PowerBI and Tableu.
It’s important to see big data through filters and algorithms and extract meaningful correlations that help in devising accurate business strategy. We employ cloud based architectures and many advanced analytic platforms to tackle your toughest big data challenges.
Enabling employees to work from anywhere using any device can unlock new prospects for enterprises. Real time and location intelligent work allocation applications, on the spot customer feedback and remote trouble shooting processes can give the field force a definitive edge to create unmatched customer experiences, and it’s just the tip of the iceberg.
Innovation in exploiting mobile technology is the key to creating long lasting success stories.
We craft mobility solutions that enhance employee productivity, encapsulate the consumer psyche, accentuate consumer experience and simplify processes. Bringing together every enterprise capability into one and placing it in the palm of a smart phone user.
We are capable of providing strategic Enterprise mobility solutions to effective translate your mobility objectives through tailored mobile applications, with end to end development capabilities from strategy to UI design and compatibility to security.
With developers and designers well versed in latest technologies, we have the expertise to build applications in any mobile platform, including Android and Apple iOS.
We believe in becoming familiar with your data modelling. We create, manipulate and improve how content is managed and shared based on innate understanding of your product and goals.
We have established key stages via research and hands-on experience in the industry – Visualization, Analytics, Enterprise Smart Search, Collaboration and Responsiveness. By using data from field sources we ensure that core dependencies are completely charted. We make sure to choose the right visualization, showing only important metrics and making the data relevant by grouping data logically as well as grouping it by audience.
Whether it’s related to finances (Profitability, Accounts Receivable, Cash flow analysis), human resources (Benefit expenses, Staff absenteeism cost, regulation compliance), IT Infrastructure (Network resource monitoring), Operations (On-time deliveries, Product failures, Incident response times), Project Management (Project metrics, Schedule variance, Cost variance) or Sales and Marketing (Total Sales, Sales by individual or group, Forecast to actual), we have a no-holds-barred approach on providing you with your solution.
Developing software seems to get harder all the time. There are serious deadlines and market expectations are high. Companies are on the hook to bring forth game changing apps that move markets.
Our development and operations teams understand these kinds of pressures. We know how to make development easier, more productive and less time consuming, through exceptional collaboration practices and using the latest tools.
We help large IT departments work like startups, with all the fire, speed and out-of-the-box thinking that characterizes great software teams.
We train and guide our clients to adopt DevOps and exploit its full potential for business agility.
Developers and IT operations people work as a team, and enjoy shared ownership for a project.
Our DevOps teams show quicker results, save time and reduce errors through automation. With all this,the focus is shifted back from chasing deadlines to adding innovative features to your product with better time management.
We believe that IT should allow your business to feel the breeze as you gather speed, and essentially so by revamping the very fundamentals of its working.
Be it getting ready for future innovation like IOT or simply maximizing cost efficiencies delivered by the powerful concept of computing-on-demand we know as Cloud.
We accompany you on a journey to discover and craft the most efficient Cloud strategies for your business right from migrating your business’ most critical, sensitive information to cloud to developing and managing your cloud resources on public, private and hybrid platforms while you concentrate on what matters to you – growing your business.
Our expertise and capabilities in Amazon AWS, Microsoft Azure and Google Cloud platforms ensures we deliver cloud solutions that are secure, affordable and flexible.
We are driven by a passion to provide solutions to our clients that sometimes require us to reinvent the wheel altogether in the way their business works.
From creating digital environments in your workplace that facilitate multi device communication and automated processes to powering innovative healthcare products that aid in better patient management,we making products and users more digitally connected.
We are capable of expanding the horizons of your business or product by integrating IOT solutions and creating environments that enable human-device communication.
To ensure you have full command over your IOT ecosystem, we create dashboards that provide better visibility and control over sensitive data, use analytics to offer real time insights that don’t just scratch the surface but improve business processes on the go.
With customers spending a major chunk of their day interacting and engaging with digital gadgets both wearables and nearables, it all depends on how you can create a delightful digital experience for them every time.
Our expertise in fabricating digital experiences on every front like visual aspects to effortlessly lead the users through a seamless design etc. are focused on creating unique and profoundly satisfying digital customer experiences.
With your competition virtually offering the same features as you, the game really is to excel in creating a digital story that your customers don’t just buy, but endorse. Our UI/UX experts combine science, psychology and arts to weave unforgettable user experiences with exceptional fidelity, interactivity and effortless navigation.
Bi-modal service delivery – Persona centric delivery – student experience is enabled through technology and zero touch delivery, and Faculty/Admin experience enabled through automation and personal high-touch delivery.
We have so far not had requirement for SOC1 certification. If CSN requires us to have SOC 1 certification, we will initiate the SOC 1 certification process and get certified if we are awarded this project.
Current Q ISO/IEC 27001 Certification
Yes, Certified since December 2017 and renewed annually.
Standards or Certifications
We are certified as ISO 9001 and ISO 27001 and will take any additional certification as required for CSN engagement.
Team Certification: We will constitute a team with key resources certified in their specific areas of service. Managers and leads be certified based on its relevance to their role.
Staff / Manager Certifications
Program certification is tied to an individual’s goals and are trained in Process (ITIL), Technology ( CCNA, Oracle, MCSE) and soft skills and are encouraged to be certified to differentiate themselves.
Other Relevant Certifications
The bootcamp for any new engagement would include trainings on the technology stack, support and development process and methodology (Agile, ITIL). The team would be constituted in such a way that key resources for this team would be certified experts, and within 6 months of the engagement at least 50% of the team would be certified in ITIL, CCNA, AWS and any additional relevant certification.
CSN, established in 1971, is a leading largest public community college in the Neveda with more than 2500 teaching/non-teaching staff and more than 35000 students.It has three (3) campuses and eight (8) learning centers.
CSN provides job trainings, offers bachelor’s degrees, conducts full time,part time programs.
CSN’s has received regional accreditation from Northwest Commission on Colleges and Universities.
Provide Comprehensive Information Technology Managed Services which will position the College to take advantage of emerging technologies and provide effective and efficient IT services for faculty, staff and students.
Provide Startegic services, Helpdesk support,user services,Academic technology Services, IT Infrastructure services, Entereprise Applications Support.
Provide establishment of a Project Management Office (PMO), a Technology training team supporting Center for Academic and Professional Excellence for the College of Southern Nevada (CAPE) and an Information Security Office.
CSN would like to partner with a next generation IT service provider for managing its end-to-end IT operations including Service Desk, User Services, Infrastructure Services, Academic Services and Application services across its 3 campus locations and 8 learning centers.
It would like its partner to
a) manage its end-to-end IT operations efficiently
b) Provide thought leadership and
c) Help CSN navigate this digital shift effectively through digitization of education administration and delivery.
Enhance student success by providing a seamless student experience and improving the learning outcomes of your students like graduation rates, retention rates etc.
Provide high quality service by establishing best practices and driving continuous service improvements.
Please provide the ticket data for the last 6 months to arrive at the following
We identify the customer’s issues or business challenges based on the data available and suggest business improvements and/or process re-engineering to our stakeholders. We keep ourselves updated on the latest developments and identify business opportunities for our customers and provide business strategic ideas and business insights.
Domain: With over 25 clients and 100+ engagements with them, we implement IT solutions to comply with the complex and changing regulations of the Government bodies namely University Grants Commission (UGC), All India Council for Technical Education (AICTE) and National Institute Ranking Framework (NIRF). Along with that, given our more than 50 years of experience in the education space, we understand the needs and value expectations of faculty members, administrators, students, parents and enable them with emerging academic technologies and IT infrastructure.
Technology: We are a pioneer in the experimentation and successful implementation of new ideas in education. These include integrated smart classrooms at scale to bring multi-location based stakeholders in one roof, Paperless Examinations, AI enabled classrooms to name a few.
Given the size, scale, complexity and criticality of the business across industries, specifically education, IT services requires significant partnership with product vendors to ensure optimal cost at high quality and speed for customers. Our partner ecosystem is given below.
This is the era of intelligent Enterprises. Well connected, omnipresent, driven by performance metrics – be it sales force or assembly line, powered by infrastructural capabilities of Cloud, Scalability, Automation, Artificial Intelligence, and connected with their end users through multiple devices. Enterprises today understand the need to harness IT to not only optimize and streamline their processes, but also create smart and sustainable solutions for their clients through digital transformation.
TechTrendsIT is capable of translating most complex enterprise challenges into opportunities through its digital dominance in providing custom Cloud and infrastructural solutions, leveraging Open Source Technologies, creating IoT industry based applications, creating new possibilities with AI & Machine learning, Big Data and analytics etc. We have expertise in application support and maintenance and are capable of becoming our client’s sole technology partner for all their needs.
SAAS and Cloud Solutions Development
Software Quality Assurance & Testingt
Application Maintenance and Support
IT Life cycle Management
IT Consulting & Integration
IoT, Big Data & U-Combinators Approach
With new technology and access to vast forms of information due to the emergence of the World Wide Web, this era has provided us with abundance of opportunity at a limited span of time. All great ideas need to be planned well in order for their execution to be a success. Due to the pace at which technology is evolving and competition is growing, software products are on a time crunch to launch their successful idea.
At TechTrendsITwe utilise the latest technology, tools, skills and resources in your favour. Our aim is to ensure that we combat complex challenges by molding the best resources in your favour.
Proving globally accredited and secure models
Developed and Efficient Skills
Robust quality frameworks
Platform accelerators and tools
Accurate Research and Design Services
Engineer, Re-engineer products
Software development on-site and offshore
Testing and Implementation of all services.
Startups in different industries be it Mobile Apps, E-commerce, Healthcare and Insurance etc. have created an entirely new reputation for themselves as the – disrupters. These game changers are equipped with innovative ideas that are capable of challenging big and established companies provided they get the right platform and collaborators to bring their innovation to life through creativity, cost effectiveness and most importantly – speed.
At TechTrendsIT, we understand the priorities of Startups and small businesses and thereby utilize agile and lean practices to maximize outcomes by a continuous delivery model that enables rapid design, development and launch.
By outsourcing their technology challenges to us, our clients are able to manage costs and get a market ready product within the planned timelines at the same time enable innovation through technology by collaborating with us from a very early stage of development.
Innovative Research and Design Services
Assessment, Roadmap and Software Architecture Development
Prototyping, workflow modeling, and design
Front End, UI and UX
Custom App Development
SAAS and Cloud Solutions Development
Software Quality Assurance & Testing
Application Maintenance and Support
The emergence of digital transformation is about serving the two main stakeholders – improving efficiency of the services and improving the quality of student outcomes. This emergence has brought about a whole new set of opportunities and challenges for administrators. For today’s students, innovation is key. We have got to bring something new in order to increase engagement.
At TechTrendsIT it’s all about bringing forward innovative and efficient models that would allow your college to keep your stakeholders entertained and satisfied. We’re with you at every step.
The market continuously evolves at a rapid pace. With everything available on online platforms, customers now have an array of choices to choose from and can make instant purchase decisions. It is important for organisations to create applications that would enhance consumer interaction and generate traffic to the online platforms like websites and social media.
We at TechTrendsIT focus on ensuring that your business would reap the maximum benefit from customer feedback. Our primary focus lies in providing solutions as well as developing business models to ensure that your short term and long term goals are met. We aim to increase positive customer experiences for users.
Merchandise and store management
Customer relationship management
Custom Application Development
Social media strategy
Integration of Digital Devices – Tablets, Smartphones.
TechTrendsIT firmly believes that technology should empower all its clients alike be it Fortune 500 or bootstrap companies. That’s why our unique 30 day boot strapping engagement is aimed at adding value by proven processes and collaboration with multi faced global teams that provide high end consulting.
The regime specializes in identifying and fixing cost ineffective and poorly performing software and technology by process driven expertise.
Our expert teams are able to evaluate poorly performing software and tech resources by identifying factors that destabilize the project. This is followed by rectification and recovery, acceleration though high end consulting and leveraging new processes and technologies and finally scaling up to multi fold and multi faced products that deliver success.
First mover advantage is a distinct winning strategy to make your dent in the competitive market landscape with larger sales force or marketing budgets. Innovative ideas that are novel always face the risk of being imitated quickly and thus need a sound development support and capability to make the most of their early entrant factor.
TechTrendsIT has the ability to set the pace with its U-Combinators approach and bring your idea to market in a record 90 Days rapid deployment time, facilitating in higher success and return on investment ratios.
Our Rapid Deployment speeds up the process from concept creation to prototype to designing and deploying a market ready product along with testing and deploying innovative solutions.
The markets today are seeing a fundamental change in the way businesses run. This has fundamentally changed the role that an IT company plays from providing a functional and need based application support to actively participating and taking the lead in drafting innovative strategies backed by IT capabilities that align with disruptive and game changing business. Today innovation alone isn’t going to promise success unless it exploits accelerated Go-to-market implementation time.
Our trademark U-COMBINATORS APPROACH combines solution frameworks platform with Custom Development Seamless Integration Research to provide innovative solutions that are 20% to 40% faster in terms of implementation for a market ready product.
TechTrendsIT offers customized and highly cost effective IT management and outsourcing services with the goal of minimizing development lifecycle and speeding up projected completion and deployment. Many advanced working philosophies like Agile, DevOps and continuous delivery facilitate in better project management and also contribute in maximizing cost efficiencies by integrating the virtues of measurable and manageable outcomes.
TechTrendsIT uses a Performance Scorecard to deliver Quality, Value & Satisfaction. It measures performance against a range of objectives that includes Service Levels, Value, Quality, and Customer Satisfaction. This provides a balanced view of the health of the total relationship including technical measures to support the attainment of Service Levels. Performance is tracked against preset performance levels on a weekly, fortnightly or monthly basis, depending on client preference.
TechTrendsIT firmly believes in starting off strong by creating a firm foundation based on its three pillars – Cloud, Open Source and Mobility.
This approach not only ensures the client expectations are always met, it gives our clients the unique advantages of cost effectiveness, multi platform development with consistency, rapid distribution and scalability, on-demand elasticity and complete ownership and control under a secure environment.
Our insightful and value based process ensures our clients are always armed with Strategic Fitness to confidently challenge the norms and achieve extraordinary results that redefine market trends.
By choosing future shaping Open Source technologies, highly customizable and elastic Cloud based infrastructure and consumer engaging Mobile based strategies, our clients feel the momentum as their products take off the ground to market in record time.