User Services



Lead Solution Architect

  • 19 years experience managing enterprise technical support and service desk operations
  • 4 years experience as Solutions Architect for enterprise support services
  • BA in History and Psychology University of Rochester


Service Desk Delivery Lead

  • 17 years IT experience 11+ years experience in IT service management domain
  • ISO2000, PRINCE2, ITIL certified professional
  • ServiceNow implementation & management SME
  • BS in Instrumentation Engineering

Our end user service process and operations maturity is built on “solution templates” that reflect the best practices, patterns and processes gained through our many years of experience delivering IT infrastructure management services.


Managed IT Services & Web, Mobile App Design and Development Company